Join Our Team

Shop Team Members

We staff the Shops from as early as 8am to as late as 10:30pm on school nights and 11:30pm on weekends.  We offer part-time and full-time positions. A flexible schedule with availability to work at least one weekend night per week is typically required. We hire non-smokers.

  • Shop Team Members take care of guests and help to keep the Shop clean and organized. They make menu items, use the register and help clean the Shop. Some Team Members learn to make waffle cones and/or ice cream cakes. We do our very best to be supremely helpful and friendly with every guest. Other primary requirements and responsibilities include:

    • Maintaining a positive, helpful attitude and working with a sense of cooperation and camaraderie with your fellow Team Members.

    • Putting forth your best effort every shift.

    • Working with hustle, speed and efficiency.

  • Mitchell’s Ice Cream offers competitive pay with raises and promotions based on merit. We encourage growth and development in every Team Member. We strive to foster a collaborative and friendly work environment with room to build a career. We value and recognize the contribution of each and every Team Member.

    Experience-based hourly rate + tips with merit-based raises.

    Part-time Shop Team Member benefits

    • 4 free Harness Cycle classes per month

    • One free menu item to take home after each shift

    • 25% Team Member discount applied to in-shop purchases and merchandise

    • 401K plan with 4% matching contributions (for eligible Team Members)

    Full-time Shop Team Member benefits

    • Health Insurance – Mitchell’s covers 65% of the premiums for you and 50% of the premiums for your spouse, partner and/or children

    • 401K plan with 4% matching contributions (for eligible Team Members)

    • 15 Paid Time Off days per year + 4 paid holidays

    • 4-week or 6-week New Child Paid Leave (both maternity and paternity)

    • 1-week Marriage Paid Leave

    • Wellness Plan (4 free Harness Cycle classes per month + $240 wellness stipend paid annually)

    • 4-week paid sabbatical every five years


Ohio City Kitchen Team Members

We make all of our ice cream in our Kitchen on West 25th Street in the historic Ohio City neighborhood in Cleveland. Our Kitchen Team includes ice cream makers, bakers and kitchen utility workers. We staff our Kitchen seven days per week from 7am – 11pm.  We offer part-time, full-time and seasonal Kitchen positions. A flexible schedule with availability to work at least one weekend day is preferred. Full-time Team Members must have the flexibility to work some evening shifts and at least one weekend day shift. We hire non-smokers.

  • The Kitchen Team makes ice creams, sauces and baked items. We have the highest standards for cleanliness and sanitation, and every Team Member spends time helping to keep the Kitchen clean. A background in food service is not required; every Team Member is trained to follow precise recipes and procedures for cleaning and sanitation. Other primary requirements and responsibilities include:

    • Maintaining a positive, helpful attitude and working with a sense of cooperation and camaraderie with your fellow Team Members.

    • Working with hustle, speed and efficiency.

    • Staying focused and on task throughout your shift.

    • Motivated to learn new skills and assist other Team Members when needed.

    • Following proper food handling and safety standards.

    • Cleaning, sanitizing, assisting in ice cream prep, ice cream making and/or baking.

    • Preparing sauces, toppings, baked goods and flavor ingredients for ice creams.

    • Learn techniques and procedures on how to prep workstations, follow precise recipes and cleaning procedures for ice cream making.

    • Packing and labeling pints for distribution.

    • Ability to lift 50 lbs., making ice cream is very physical work.

  • Mitchell’s Ice Cream offers competitive pay with raises and promotions based on merit. We encourage growth and development in every Team Member. We strive to foster a collaborative and friendly work environment with room to build a career. We value and recognize the contribution of each and every Team Member.

    Starting Rate: $18.50/hour

    Benefits for Seasonal Team Members and Part-time Team Members that work less than 14 hours/week

    • 4 free Harness Cycle classes per month

    • 25% Team Member discount applied to in-shop purchases and merchandise

    • 401K plan with 4% matching contributions (for eligible Team Members)

    Benefits for Part-time Kitchen Team Members that work between 14 - 30 hours per week

    • 8 Paid Time Off days per year + 4 paid holidays + Birthday PTO

    • 4 free Harness Cycle classes per month

    • 25% Team Member discount applied to in-shop purchases and merchandise

    • 401K plan with 4% matching contributions (for eligible Team Members)

    Full-time Kitchen Team Member benefits

    • Health Insurance – Mitchell’s covers 65% of the premiums for you and 50% of the premiums for your spouse, partner and/or children

    • 401K plan with 4% matching contributions (for eligible Team Members)

    • 15 Paid Time Off days per year + 4 paid holidays + Birthday PTO

    • 4-week or 6-week New Child Paid Leave (both maternity and paternity)

    • 1-week Marriage Paid Leave

    • Wellness Plan (4 free Harness Cycle classes per month + $240 wellness stipend paid annually)

    • 4-week paid sabbatical every five years


Shop Managers & Assistant Managers

Shop Managers are responsible for all aspects of the shop's performance.


Delivery Truck Drivers

We make all of our ice cream in our Kitchen on West 25th Street in the historic Ohio City neighborhood in Cleveland. Delivery Truck Drivers load and take ice cream from our Kitchen to the other Cleveland-area Mitchell’s Shops, grocers and restaurants that sell our ice cream, 6 (and sometimes 7) days per week. We offer part-time and full-time Delivery Truck Driver positions. A flexible schedule with availability to work at least one weekend day is preferred. We hire non-smokers.

  • We use 16ft. freezer trucks to transport our ice cream. A Commercial Driver’s License is not required. To be considered, you must be at least 21 years old and have a clean driving record over the past 3 years. Delivery Truck Drivers clock in by 6 am and work until they’re finished with that day’s route. Typically, a day is between 7 and 10 hours long. Loading and delivering ice cream is a very physical job. Other primary requirements and responsibilities include:

    • A constant focus on safety – notably, following all driving laws and not talking or texting on your phone while driving.

    • Comfortable going in and out of walk-in freezers throughout the day

    • Maintaining a positive, helpful attitude and working with a sense of cooperation and camaraderie with your fellow Team Members.

    • Demonstrating flexibility every shift to help complete unexpected work that comes up over the course of the day.

    • Demonstrating a friendly and helpful attitude as you come into contact with people throughout your day.

    • Working with hustle, speed and efficiency.

    • Accurately loading and delivering buckets of ice cream, pints of ice cream and other ingredients and supplies at stops throughout your day.

    • Generating invoices at restaurants and grocery stores.

    • Stocking pints in freezers at grocery stores.

    • Enjoyment of very physical work.

  • Mitchell’s Ice Cream offers competitive pay with raises based on merit. We encourage growth and development in every Team Member. We strive to foster a collaborative and friendly work environment with room to build a career. We value and recognize the contribution of each and every Team Member.

    Part-time Delivery Truck Driver benefits (over 14 hours/week)

    • 10 Paid Time Off days per year + 4 paid holidays and birthday PTO

    • 4 free Harness Cycle classes per month

    • 25% Team Member discount applied to in-shop purchases and merchandise

    • 401K plan with 4% matching contributions (for eligible Team Members)

    Full-time Delivery Truck Driver benefits

    • Health Insurance – Mitchell’s covers 65% of the premiums for you and 50% of the premiums for your spouse, partner and/or children

    • 401K plan with 4% matching contributions (for eligible Team Members)

    • 15 Paid Time Off days per year + 4 paid holidays and birthday PTO

    • 4-week or 6-week New Child Paid Leave (both maternity and paternity)

    • 1-week Marriage Paid Leave

    • Wellness Plan (4 free Harness Cycle classes per month + $240 wellness stipend paid annually)

    • 4-week paid sabbatical every five years

    • 25% Team Member discount applied to in-shop purchases and merchandise